London Drum

Andaz London Liverpool Street – Review of Hyatt’s 5-star hotel near Liverpool St Station

Andaz Hotel Liverpool StreetPhoto: Craig Cross
Star rating: ★★★★★ Address: Andaz London Liverpool Street, 40 Liverpool Street (next to Liverpool Street Station) Contact: Tel: 0207 961 1234 Web: Facilities: Two restaurants, two bars, concierge, valet parking (at a local car park), laundry, baby sitting, health club, spa, room service, non-alcohol minibar, tea & coffee, Wi-Fi, TV, telephone, iPod dock, hairdryer, ensuite bathroom, air-conditioning, safe Parking: Car parks in The City Buses: 8, 26, 35, 42, 47, 48, 78, 135, 149, 205, 242, 344, 388 Bus fares Trains: The closest station is Liverpool Street Central Circle Elizabeth Ham&City Metropolitan Other nearby stations: Aldgate, Aldgate East, Bank, Cannon Street, Mansion House, Monument, Moorgate and Tower Hill Train fares

Craig’s review… I’m too old for a hotel like this. It’s for people who love style over substance because it’s immediately obvious as soon as you walk through the door that they’re trying too hard to be cool. (That shows you how old I am – I’m still using a word like cool.)

Checking-in at the Andaz Hotel

They need to turn some lights on, for a start, because the reception area is darker than space. And where’s the reception desk? They haven’t even got one! They are too cool for that. Reception desks are what other hotels do – what you have to do at the Andaz is introduce yourself to one of the suits who are just standing around in the dark, who will then lead you over to an office desk with a laptop on it, and start punching in some numbers.

This is where it really started to go downhill for me because the very first thing he did was try to up-sell me to a better room. I’d just spent a bundle of money on a 5-star hotel room and the first words out of his mouth were that he had something ten times better. No thanks mate, I said.

Inside a room at the Andaz Hotel

Inside a bedroom at the Andaz HotelPhoto: Craig Cross
Inside a bedroom at the Andaz Hotel

It’s the hotel equivalent of that Stealers Wheel song, because it spends too much time worrying about whether something looks cool and not enough time wondering if it’s actually any good. They give you pencils instead of pens. They give you Chinese news, Russian news and French news on the telly instead of Sky News. You get a tubular office chair instead of an armchair. You get peppermint tea and glutton-free crisps.

Desk inside a room at the Andaz HotelPhoto: Craig Cross
Desk inside a room at the Andaz Hotel

Another thing that wound me up was the promise of a complimentary minibar. The guy downstairs made a big deal about the free minibar but when you look inside all you get is a tiny tin-can of Coke, some still water, and a lunchbox-size bottle of Tropicana orange juice. Anything alcoholic has to be purchased separately from room service.

There’s no iron or ironing board either – you have to order those from reception. But at least they give you some free Wi-Fi I suppose – some of the 5-star hotels I’ve stayed at make you pay for that.

Ensuite bathroom at the Andaz HotelPhoto: Craig Cross
Ensuite bathroom at the Andaz Hotel

Next problem: There’s no bath. I’ve got a shower and a sink but no bath, and bear in mind that this is supposed to be a 5-star hotel – every house in the country has got a bathtub in it. Maybe they’ve hidden it in the cupboard… let me go and have a look… nope. That’s where you’ll find a pair of slippers in an eco-bag and a dressing gown that looks like a karate costume. They also advertise the fact that their eco-friendly toilet uses 80% less water. Who honestly cares about that? When was the last time you booked into a hotel room because the toilet uses less water?

The Andaz bar and restaurant

They have a couple of restaurants and a couple of bars onsite. One of them looks like a traditional British pub, and the other one is a champagne bar with sofa seats and mood lighting.

Hotel location by Liverpool Street station

The only positive thing I’ll say is its location right next-door to Liverpool Street station, which is a very busy and lively part of London. But I’d rather stay at the Premier Inn in Leicester Square to be honest – and that’s the truth. Maybe you’ll like it better if you’re under thirty.

Worth a stay? Value for money? Nice rooms? Good location?

London Squire bookThe owns and has spent the last decade reviewing the capital’s landmarks, attractions and hotels. His guidebook is available from Amazon

Your comments and questions

Louis Is there any car parking at the hotel?

Craig Hi Louis. The hotel doesn't have a car park, but there's a public one at 23 London Wall (EC2V 5DY). It's probably about a 15-minute walk away -​services/​parking/car-parks/london-wall-car-park

PBrock Hello. Would you say that the Andaz is nice and central for a week's stay in London. We plan to travel all over the city and see as much as we can

Craig Hi PBrock. I wouldn't exactly say it's central, but I still think it's in a good location. The only attractions you can really walk to are the Tower of London and Tower Bridge (15-20 mins walk) and St Pauls Cathedral (20 mins), and the City area around Bank. The hotel is literally next-door to Liverpool Street station so you can easily get the tube all over town, and there's a bus station there as well so there are plenty of buses. A bus to Trafalgar Square will take about 20-25 mins. One to Big Ben will take about 25 mins -- the location is probably the one thing about this hotel that I actually liked!

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