The journey from Custom House to Heron Quays is in fare zones 2&3 and you’ll have to use the DLR and DLR tube lines, changing trains at Poplar
- From Custom House take the Docklands Light Railway
- Change at Poplar to the Docklands Light Railway
- Leave the train at Heron Quays
Number of tube stops: 8 · Journey time: Approx 22 mins
Stations on the route: Custom House ➜ Royal Victoria ➜ Canning Town ➜ East India ➜ Blackwall ➜ Poplar [change train] Poplar ➜ West India Quay ➜ Canary Wharf ➜ Heron Quays
London Underground tube delays
Strikes and closures on the DLR and DLR
First and last train times on the DLR
Tube times for the Docklands Light Railway
Alternative routes include Custom House to Canary Wharf, Custom House to West India Quay and Custom House to South Quay
Stairs, lifts and escalators to the station platforms
Custom House underground station is wheelchair accessible, and has step-free access from the street to the train
Heron Quays station is wheelchair accessible, and has step-free access from the street to the train
Custom House station entrance – There are two lifts between the entrance and the platforms. If you want to avoid the lifts then you can get four flights of stairs (2x16 steps up +16 steps down +14 steps down)
Changing tube line at Poplar – You can use a lift when changing between the DLR platforms
Heron Quays station exit – You must use a lift plus an escalator between the platforms and the exit. Or you can use five flights of stairs instead (2x16 steps down +2x12 steps down +11 steps down)
The journey from Heron Quays to Custom House is in fare zones 2&3 and you’ll have to use the DLR and DLR tube lines, changing trains at Poplar
- From Heron Quays take the Docklands Light Railway
- Change at Poplar to the Docklands Light Railway
- Leave the train at Custom House
Number of tube stops: 8 · Journey time: Approx 22 mins
Stations on the route: Heron Quays ➜ Canary Wharf ➜ West India Quay ➜ Poplar [change train] Poplar ➜ Blackwall ➜ East India ➜ Canning Town ➜ Royal Victoria ➜ Custom House
London Underground tube delays
Strikes and closures on the DLR and DLR
First and last train times on the DLR
Tube times for the Docklands Light Railway
Alternative routes include Heron Quays to Canary Wharf, Heron Quays to West India Quay and Heron Quays to South Quay
Stairs, lifts and escalators to the station platforms
Heron Quays train station is wheelchair accessible, and has step-free access from the street to the train
Custom House station is wheelchair accessible, and has step-free access from the street to the train
Heron Quays station entrance – You must use an escalator plus a lift between the entrance and the platforms. Or you can use five flights of stairs instead (11 steps up +2x12 steps up +2x16 steps up)
Changing tube line at Poplar – You can use a lift when changing between the DLR platforms
Custom House station exit – There are two lifts between the platforms and the exit. If you want to avoid the lifts then you can get four flights of stairs (14 steps up +16 steps up +2x16 steps down)
Tube fare between Custom House and Heron Quays
This tube journey is in Oyster zones 2-3. The cheapest fare is £1.90 off-peak (£2.10 peak) when you pay by Oyster or contactless. There’s no return fare, you just pay the same as two single tickets
| Fare zone | Cash | Oyster & Contactless cards | |||
|---|---|---|---|---|---|
| Single fare | Single fare | Daily cap | |||
| Peak | Off-peak | Peak | Off-peak | ||
| Zone 2-3 fare | £6.70 | £2.10 | £1.90 | £10 | £10 |
| Fare Zone | Travelcards (Train, Bus & Tram) | |||
|---|---|---|---|---|
| One day travelcard | Week travelcard | Month travelcard | ||
| Anytime | Off-peak | |||
| Zone 1-4 travelcard | £15.90 | n/a | £61.40 | £235.80 |
| Zone 1-6 travelcard | £22.60 | £15.90 | £78 | £299 |
| Zone 1-9 travelcard | £28.50 | £17 | £111.30 | £427.40 |
| See our complete list of Adult train tickets, Senior train tickets, Child train tickets, Oyster train fares, Contactless train fares and Travelcard fares Note: Tube journey prices are correct as of | ||||
Peak and off-peak journey times
For Oyster and contactless off-peak is outside the hours of 6.30 AM-9.30 AM and 4 PM-7 PM (Mon-Fri). For travelcards it’s any time after 9.30 AM (Mon-Fri). Weekends are always classed as off-peak. Note: Between the 8th March and 31st May 2024 TFL are running a trial called ‘Off-Peak Friday Fares’, where Fridays will be classed as off-peak all day.
The fare is based on what time your journey begins. It doesn’t matter what time your journey ends.
Other ways to make this journey
Travel on foot – The distance is about 2¼ miles, which would take around 42-46 minutes
Travel by bus – Single fare: £1.75 (you may need more than one bus); Daily cap: £5.25; Weekly cap: £24.70; 1-day travelcard: £6; Weekly travelcard: £24.70 – Adult bus tickets · OAP bus tickets · Kids bus tickets
Travel by taxi – A 2¼ mile journey between Heron Quays station and Custom House in a black taxi should cost approximately £10.60 to £18.20 and take 11-22 mins
Travel by car – Car parks near Heron Quays station