This journey is in zones 2&3 and you’ll have to use the DLR and DLR lines, changing trains at Poplar
- From Custom House take the Docklands Light Railway
- Change at Poplar to the Docklands Light Railway
- Leave the train at Heron Quays
Number of stops: 8 · Journey time: Approx 22 mins
Stations on the route: Custom House ➜ Royal Victoria ➜ Canning Town ➜ East India ➜ Blackwall ➜ Poplar [change train] Poplar ➜ West India Quay ➜ Canary Wharf ➜ Heron Quays
Live status and delays
Closures on the DLR and DLR line
First and last train times
Docklands Light Railway timetable
Alternative routes include Custom House to Canary Wharf, Custom House to West India Quay and Custom House to South Quay
Stairs, lifts and escalators
Custom House is wheelchair accessible, and has step-free access from the street to the train
Heron Quays is wheelchair accessible, and has step-free access from the street to the train
Custom House entrance – There are two lifts between the entrance and the platforms. If you want to avoid the lifts then you can get four flights of stairs (2x16 steps up +16 steps down +14 steps down)
Changing trains at Poplar – You can use a lift when changing between the DLR platforms
Heron Quays exit – You must use a lift plus an escalator between the platforms and the exit. Or you can use five flights of stairs instead (2x16 steps down +2x12 steps down +11 steps down)
This journey is in zones 2&3 and you’ll have to use the DLR and DLR lines, changing trains at Poplar
- From Heron Quays take the Docklands Light Railway
- Change at Poplar to the Docklands Light Railway
- Leave the train at Custom House
Number of stops: 8 · Journey time: Approx 22 mins
Stations on the route: Heron Quays ➜ Canary Wharf ➜ West India Quay ➜ Poplar [change train] Poplar ➜ Blackwall ➜ East India ➜ Canning Town ➜ Royal Victoria ➜ Custom House
Live status and delays
Closures on the DLR and DLR line
First and last train times
Docklands Light Railway timetable
Alternative routes include Heron Quays to Canary Wharf, Heron Quays to West India Quay and Heron Quays to South Quay
Stairs, lifts and escalators
Heron Quays is wheelchair accessible, and has step-free access from the street to the train
Custom House is wheelchair accessible, and has step-free access from the street to the train
Heron Quays entrance – You must use an escalator plus a lift between the entrance and the platforms. Or you can use five flights of stairs instead (11 steps up +2x12 steps up +2x16 steps up)
Changing trains at Poplar – You can use a lift when changing between the DLR platforms
Custom House exit – There are two lifts between the platforms and the exit. If you want to avoid the lifts then you can get four flights of stairs (14 steps up +16 steps up +2x16 steps down)
Cash, Oyster & Travelcard fares
The journey is in zones 2-3. The cheapest fare is £1.90 off-peak (£2.10 peak) when you pay by Oyster or contactless. There are no return tickets, you just pay the same as two singles
| Fare zone | Cash | Oyster & Contactless cards | |||
|---|---|---|---|---|---|
| Single fare | Single fare | Daily cap | |||
| Peak | Off-peak | Peak | Off-peak | ||
| Zone 2-3 fare | £6.70 | £2.10 | £1.90 | £10 | £10 |
| Fare Zone | Travelcards (Train, Bus & Tram) | |||
|---|---|---|---|---|
| One day travelcard | Week travelcard | Month travelcard | ||
| Anytime | Off-peak | |||
| Zone 1-4 travelcard | £15.90 | n/a | £61.40 | £235.80 |
| Zone 1-6 travelcard | £22.60 | £15.90 | £78 | £299 |
| Zone 1-9 travelcard | £28.50 | £17 | £111.30 | £427.40 |
| Note: Ticket prices are correct as of | ||||
Peak and off-peak times
For Oyster and contactless off-peak is outside the hours of 6.30 AM-9.30 AM and 4 PM-7 PM (Mon-Fri). For travelcards it’s any time after 9.30 AM (Mon-Fri). Weekends are always classed as off-peak.
The fare is based on what time your journey begins. It doesn’t matter when it ends.
Alternative ways to travel
Walking – The distance on foot is about 2¼ miles, which would take you 42-46 minutes
By bus – A single ticket is £1.75 (you may need more than one bus). The daily cap is £5.25 and a 1-day travelcard is £6 – Bus fares
By taxi – A 2¼ mile journey should cost approximately £10.60 to £18.20 and take 11-22 minutes
By car – Parking near Heron Quays station